No Quibbles Guarantee
Our ‘no quibbles’ guarantee means that
if, for any reason, you are unhappy with your purchase, i.e. the item
you have ordered is defective, the wrong date or you have simply
changed your mind then,
provided that it is in its original condition, and the packaging has not been personalised, you can return it to
us for prompt replacement or refund within 30 days
of delivery
Returns
If you want to return an item, simply email us at info@newspapersremembered.co.uk , indicating which item(s) and the number
of items to be returned, your reason for returning the item, and whether
you are seeking a replacement (in which case state the date of the edition
you want) or refund. We also ask you to give us a daytime contact
telephone number. If the item is returnable under our Returns Policy terms and
conditions, we will issue you with a returns address and a Returns Authorisation
Code. You must obtain a Returns Authorisation Code before sending anything
back to us or we will not otherwise be able to process your Return.
Defective
Items
If you return an item because of an error on our part, or because
it is defective, we will happily refund your costs in returning it to
us. The item(s) must be returned in the condition in which you received
it within 30 days of delivery.
Change of Mind
Products returned to us
because you have changed your mind must be in perfect re-saleable condition,
and must be returned within 30 days of delivery. We therefore cannot accept a return if the packaging has been personalised and the order has been fulfilled correctly.
Please note that item(s)
returned to us for reasons not due to our error or defective Product(s)
will not have return postage/shipping costs refunded.
Returned Item(s)
Lost in Transit
We cannot be held responsible for packages lost in transit:
as you are responsible for returning the items to us, we recommend sending
the packages by Recorded/Special delivery.
Refunds and Replacements
For
item(s) returned to us within 30 days of delivery with the appropriate
Returns Authorisation Code and in accordance with these terms and conditions,
a refund or replacement will be processed by NewspapersRemembered within
14 working days of receipt of the returned items.
A refund will be made
in the same form of payment that was used to make the initial purchase.
If you would like a Replacement, this will be to your original product
specification (e.g. Gift Box) as detailed on your original order,
but please specify the date of the paper you require in your email to
us.
